Expensify.org/hunger SNAP campaign status
The number of families signing up for reimbursement has vastly outnumbered the limited funds available. Though we’re unable to provide a specific timeline on when your report will be reimbursed, we’re doing our best to drive donations and keep reimbursements moving forward. Rest assured, we’ll review every report that has been submitted per our instructions.
We're no longer accepting new participants as our focus is on reimbursing existing claims. Additionally, as of July 1, 2020, we will no longer accept new report submissions from existing policy members. Thanks for your understanding!
If you know anyone who can donate to this campaign please direct them to Expensify.org/donate.
We're currently experiencing issues with our American Express and Capital One connections. Please visit our status page for more details and to subscribe to updates.
Best Of
Amazon Auto Receipt Capture
I find I'm regularly going to Amazon to capture a copy of a receipt to match it to my credit card transactions. It would be great to have a connector to my Amazon account where it would automatically download and match my credit card and amazon transactions.
Scan Tax lines and other lines on receipts
We deal with multiple tax rates, some receipts have parts that aren't taxed or are added after tax, so auto calculating tax based on the total doesn't work most of the time (airline receipts are a great example where tax based on total doesn't work). If Smart Scan could scan all amounts (e.g. subtotals, tax lines) on the receipt and user could choose what one was the tax, this would be huge. Otherwise we have to do this manually which defeats the purpose of using Expensify anyways. This feature would make the difference in our company subscribing to Expensify.
Similarly, but perhaps a little more complex, if multiple items on a receipt were scanned that would help with splitting receipts automatically (e.g. removing personal amounts, alcohol on restaurant receipts, splitting expenses between budget categories, etc.). It seems you can easily get the total, your same features should be able to grab other line items on receipts too which would be very handy.
Thanks!
Re: American Express Connection
I am on the same boat with the folks here who are having the same issue with American Express. I have been experiencing this same issue since early in the year - transactions are missing on sync.
We are using Expensify solely for the use of receipt and expense reconciliation for our employee AMEX cards, and Expensify support has been less than helpful here. After being told the workarounds are import CSV (I can do this on quickbooks, but their integration actually works with AMEX), get the Expensify card, or get a commercial feed through AMEX (which neither our Gold nor Plum card are eligible for).
After my inquiry on 5/22, and being told these options (which are hardly workarounds), I requested to cancel my account. I had to repeat myself multiple times, as the rep insisted on ignoring my request to cancel. Eventually, I was told I would be contacted about the billing. Today, weeks later - I contacted again, with the same workarounds, and the rep insisting that it is not their problem that the integration doesn't work, nor would they refund/credit me for the time that the integration has not worked. See below:
Me:
It wasn't until I was reconciling in quickbooks that I noticed that the amex integration was not functioning, since we were missing a lot of transactions. There was no notification that there could be issues with using the integration, nor any errors that stated that the system was not able to import the transactions.
Expensify:
I understand you aren't happy with the alternatives we provided for you to ensure your transactions were uploaded to Expensify...This is the reason why we introduced the Expensify Card.
I understand that you didn't find this suitable for your business, but between that and our CSV upload, we do have other options available to you. For this reason, we aren't able to reimburse you for any previous charges.
Me (after hearing that I'm the one not happy with the alternatives for the nth time):
What is frustrating is that you have repeatedly implied that the workarounds are salient, and viable, but that I am refusing to use them - when this is not the case at all. The conversation reads like this:
"Hi, I have a flight booked, but it seems the airplanes aren't working. Can I get a refund?"
"Sorry about that, here's a workaround: you can use your private jet, or walk to your destination."
"I don't own a private jet, and my destination is 2,000 miles away."
"I'm sorry that you don't want to use our workarounds...."
This experience has not been good, to say the least.
Re: American Express Connection
So this has been going on now for almost two weeks and there still is no end in sight. And we're talking about a connection to American Express here, not a small unheard of local bank.
How did this disconnect happen and why did both Expensify and Amex let something of this magnitude happen, and on the first week of month-end closing nevertheless, the most critical week of every accountant!
This is beyond frustrating and extremely infuriating!
Re: American Express Connection
Will you be providing credits to the users with AMEX small business? this is creating a lot of manual adjustments costing time for each of our employees. Also, the CSV date format requirement is challenging.
Re: Expensify.org/hunger to reimburse families in need during COVID-19 crisis
Are you still reimbursing reports or has this ended? I've been waiting since March 25th and no one from Expensify is responding to the comments. If I'm not going to be reimbursed, as promised, I would like to remove my banking information from your site and delete the app. This has been a frustrating experience to say the least. I understand you had a lot people who applied, but I've watched so many people who submitted their reports after me receive their reimbursement. If someone could get back to me it would be greatly appreciated. Thanks
Re: American Express Connection
Had this same problem a few months back and uploaded the outstanding items thru the CSV import, but when the Card Connection was restored, there were tons of duplicate entries. Can you let us know exactly when this issue will be fixed? This is a known problem and repeating issue that we have encounter almost every month.
Re: American Express Connection
The challenge is knowing start dates to use for the csv transations without going through each transaction individually. Based on the last date the accounts synced before the connection issue, there could have pending transactions which did not import, yet when posted they still have always imported with the original transaction date. Additionally when the connection is restored, will this not then duplicate the transactions?
Category drop down by user
Would be great if categories could be customized by user. Some users don't need all the categories and if something is mis categorized, we have to catch it.
Re: How do I export/download actual images of receipts for document support storage.
I have the same problem. Given the 100% hike in prices today I believe there is a business risk that your company fails and we will lose access to our receipts and reports. Please can you provide access to the receipts it is our data not yours