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Re: How do we turn off advertisements for the Expensify card to our users?

I agree with the other Expensify Customers. This barrage of unwarranted solicitations by Expensify is confusing for our employees. I'm sorry April Bekkala, it is a separate product and should be able to opt out of the emails. If it was a feature of Expensify then we would not be able to use the application with out it, and that is not the case. If Expensify feels the need to sell their products then send it only to the Admins of the policy not ALL of the users. I am assuming that we are all paying for your service, and should be therefore have the ability to turn on or shut certain functions off. All you are doing is alienating your current customers, who may be rethinking if your product truly meets their needs after all. I would recommend you listen to your customers - The customer is always right after all!!

JBrannon

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Re: Include the ability to turn off notifications/and or features for the New Expensify Card

This being turned on without the ability to turn this feature off is bordering on fraud! What a nightmare and horrible business decision. Stop charging us if you are going to sell our information for every piece of data we send you...this is ridiculous.

Jonanna

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Re: Include the ability to turn off notifications/and or features for the New Expensify Card

My response from support, a full day later: "...you are in complete control of this program -- no card will be sent to any employee without you explicitly assigning them an unapproved expense limit. Since we launched this program, employees have been asking us for a way to request this feature from their company. "

Clearly, as an admin I'm not in control of this program, otherwise I would not have allowed these emails and prompts to go out. Per @Corinne Ofstad above, Expensify isn't in control of it. No one, it appears, is in control of this program, which is quite obvious at this point in time.

Matt_Jawlik

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Re: Include the ability to turn off notifications/and or features for the New Expensify Card

Just wanted to echo all of the prior posts in this thread, and share that this marketing campaign is also causing mass confusion in my company.

It's frustrating enough that unsolicited marketing emails are being sent to my employees, with no way of being turned off. What's even more frustrating is how confusing the emails are, being sent by the Concierge to create the appearance of an action item. I'm being flooded by messages from employees about whether we're changing our credit cards, if they need to complete the form to maintain an account, and other general messages of confusion.

No idea what Expensify was thinking here, and I'm frustrated and disappointed.

Jordan_S

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Re: Include the ability to turn off notifications/and or features for the New Expensify Card

What a disaster. I guess Expensify is not for Enterprise clients.

KeithG

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Re: Include the ability to turn off notifications/and or features for the New Expensify Card

admins need the ability to turn off these misleading emails ASAP. at the least, marketing emails should come from some [email protected] address instead of the concierge address. I'm really disappointed that expensify has used such misleading marketing tactics.

Steve_123456

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Re: Include the ability to turn off notifications/and or features for the New Expensify Card

This is causing a lot of confusion from my employees as well. The call to action makes it seem like we have turned on this feature for our employees, so now they are expecting a Expensify card ASAP.

I understand the idea of marketing to employees to create demand from the ground up, but you are making us Admins all look bad. We need to plan for change management, but what you did is forcing our hands and making us look bad when we have to tell our employees that we are not implementing this feature at the moment.

Jeez, have some common sense here.

Daveweez

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Re: Include the ability to turn off notifications/and or features for the New Expensify Card

Our company has been "preapproved" for the Expensify Card -- I never applied for it nor wanted it. Now our employees are being spammed and told to "tell us where to send your new Expensify card!" This has cause headaches and confusion for us. Per Expensify, there is no way to turn this "feature" off or make them stop spamming our users.

The way you are going about promoting your Expensify card -- [1] by forcing companies to "re-authenticate" their bank accounts via Plaid so that you can get more transaction history, [2] by spamming our users with confusing marketing messages and to-do's in the product, and [3] by not letting admins turn off the Expensify card or control messages to our own employees -- is in poor taste and poor customer service. We will be looking to move to a more credible, less "shameless self-promotion" company.

ExpensifyUser228

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Re: Include the ability to turn off notifications/and or features for the New Expensify Card

Agree with other posts in this string. This makes it look like the admins are not in control of the processes or system on top of the confusion it is/has caused regarding what the program is and whether or not we are using it - we are not and while we were considering it before we are absolutely not given the control issues now

donnie

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Get Karma Points with every swipe of your Expensify Card!

Everyone wants to help make the world a better place, but sometimes life gets in the way.

Introducing Karma Points, the newest Expensify Card initiative that makes an automatic charitable donation with every swipe. Expensify cardholders simply make a purchase, and Expensify donates 10% of card revenue to Expensify.org on the cardholder’s behalf. Donations are completely free to the cardholder and route to one of five funds under Expensify.org: Homes, Youth, Reentry, Hunger, or Climate.

If you enable Expensify push notifications on your phone, you’ll get an update whenever your swipe donates to a new Expensify.org fund. Click on the notification to learn more about the specific fund and find more ways to give.

Here’s how Expensify will route donations to the five Expensify.org funds:

MCC (Merchant Category Code) is Hotel -- when paying for your lodging, your offsetting donation goes towards the Homes fund which covers the costs of reuniting a person experiencing homelessness with their family so they have a safe, stable environment to get back on their feet.
MCC is Airlines, Commuter, Gas, Rental, or Taxi -- when paying for your trip, your offsetting donation goes towards the Climate fund which supports the purchase and planting of a tree as a first step toward offsetting carbon emissions.
MCC is Groceries or Meals -- when paying for your meal, your offsetting donation goes towards the Hunger fund which pays off a child’s school lunch debt to ensure they always receive a meal and are never food shamed.
MCC is Goods or Uncategorized -- when paying for your supplies, your offsetting donation goes towards the Youth fund which sponsors weekly meals for young adults who’ve aged out of the foster system so they can stay connected with their previous foster families.
MCC is Utilities, Mail, or Services -- when paying for your business services, your offsetting donation goes towards the Reentry fund which reimburses the cost of a journey home for an individual just released from incarceration so they have a fair shot at transitioning back into society.

Check out Expensify.org for more information about the five funds, volunteer opportunities, and more ways to give!

P.S. Don’t have the Expensify Card yet? Sign up today at card.expensify.com.

IStisser

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