We’re currently making some incredible improvements to SmartScan! During this time, you may experience delays of up to 24 hours for receipts completing SmartScan. This should be a short-term inconvenience that results in significant improvements to both SmartScan processing times and accuracy going forward. Thank you for your patience and please accept our apologies in advance!
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ordering receipts in the report
I have an expense report with 60 receipts spanning multiple months. When I finalize the report, the summary table and receipt thumbnails are shown in chronological order, but the full-sized receipt images are not. This makes it very difficult to match up full-sized receipts to their corresponding entries. Is it possible to sort the full-sized receipts chronologically as well?
automatically forward from Gmail; verification code
I want to setup some filters to automatically forward certain emails to Expensify. But to setup an auto-forward in Gmail it requires you to enter a verification code that they email to [email protected] Is there a way to get this code?
Re: Goodbye statement reporting, hello realtime reconciliation!
Can someone from Expensify address @BrianFiler and I's concerns? I have spoken with support people various times about concerns but I'm not sure anyone is going to address the issue that various people have with things changing later this year. If the new system can address these concerns then I'm happy to move to the new ways but it doesn't seem they are addressing it easily. It is a FORCED way to address it by turning on monthly submission even if they aren't ready for it to be submitted or then manually forcing the next month's charges that start to go on the unsubmitted report onto a new report. We need another solution.
Re: Goodbye statement reporting, hello realtime reconciliation!
Same concerns as @SAOSBR, Statement Reporting is absolutely necessary because in the accounting system, matching monthly card payments to report is vastly easier when reports are contained within a statement period. When we start talking about a report just sitting and growing for months, then we start talking about partially applying payments to reports once imported into our ERP. We already have to nag our users to submit reports because they ignore the statement reporting emails, and are generally bad users, but it's gonna be worse when the longer they take to submit, the more expenses appear on that report.
Postponing sunsetting Statement Reporting to next year
You’ve shared your feedback and we’ve listened. You helped us identify a few pain points that we would like to address, and so we've decided to push back sunsetting Statement Reporting until next year.
We believe the current solution of combining Scheduled Submit with the Reconciliation Dashboard works well for two types of customers: smaller companies, or larger companies that are not heavy users of company cards. For those that don't fall into either group, this solution might not be great as it may lead to a partial offset of reports, which can be hard to manage when dealing with several cardholders.
While we internally discuss the product changes necessary in order to make this process better for you, we have a few competing priorities that are keeping us from focusing 100% on this. In order to give us enough time to think about this product change so that it represents an improvement in your process, we have decided to push sunsetting Statement Reporting to the end of Q2 2019.
Thank you so much for providing all the valuable feedback on your reconciling processes and helping us make this decision! We’ll let you know as soon as we have any updates 
