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Employee unable to email receipts to expensify

roopaliroopali Expensify Customer Posts: 1 Expensify Newcomer
edited January 2019 in Day to Day

One of our employees tried to get the receipts uploaded on expensify for reimbursements and this is the message she received.
Unable to process receipt
I wasn't able to SmartScan the receipt from your 'Fwd: Expedia travel confirmation/e-Ticket - Feb 28 - Itin# 7327838594192' email because the email address that it was forwarded from is not associated with an Expensify account. Before you forward the receipt to [email protected] again, could you add '[email protected]' as a Secondary Login to your current Expensify account? Here's how!

Can someone help?


  • Sheena TrepanierSheena Trepanier Expensify Success Coach - Admin Posts: 2,150 Expensify Team

    Hi @roopali, happy to help here. This message indicates that you employee forwarded the receipt from an email address that isn't associated with their Expensify account.

    In order for our system to know which Expensify account to put the receiptin, it need to be send from an email tied to the account. If your employee makes sure they add the [email protected] email as a secondary login, they should be able to forward receipts from that email.

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