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Can't take picture of receipt in iOS

dcambriddcambrid Expensify Customer Posts: 1 Expensify Newcomer

I'm trying to take pictures of receipts in the iOS app. When I pull up the camera, this is what I get. No way I can see to actually take the picture. I don't remember having any such problem before. What's going on?

Answers

  • Sheena TrepanierSheena Trepanier Expensify Success Coach - Admin Posts: 2,150 Expensify Team

    Hello @dcambrid, thanks for reaching out and sharing this screenshot. Can you confirm if you're on the most up to date version of the app?

    If you are, please try the troubleshooting steps below:

    1. Please log out and in on the app and try again,
    2. Please delete and reinstall the app, then try once more,
    3. If you're still unable to take the photo, immediately navigate to your Account Settings > Help and Feedback > Ask Us Anything > and in the message field input "For Sheena".

    Step 3 above will send a set of logs from the mobile app with the message. This lets us investigate deeper into what is happening and really helps us out a lot.

    Thanks so much!

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