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Policy and downgrade issues

SwooperSwooper Expensify Customer Posts: 1 Expensify Newcomer

Hi. Would love some help on this. When I joined my company I accidentally created my own policy but named the policy the name of my company. I finally deleted that policy and got the real admin on my company's policy to include me under the new policy. I removed my credit card information. In spite of all that Expensify is still billing my card, which has been deleted in the system, and automatically adding the subscription fees to my expense reports. When I researched how to downgrade the policy, none of the buttons or prompts recommended in the help section can be found on my screen. I don't know what to do. Please Help!! Thank you!!

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