We've identified an issue with our commercial card automated, background data sync system. The system has temporarily been turned off while we investigate a fix. You can still manually update your expense data by using the Update button in your personal Account Settings > Credit Card Import section.
Updates will be posted to our status page as soon as we have more details.
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Why won't a report export; it's been placed in queue for automatic export to QBO but won't export
Several of my employee's reports have been final approved, and Expensify is telling me "Finished! No further action required. Report queued to Auto-Sync with QuickBooks Online shortly." But that has been since Friday, and it's now Monday; still no auto-sync. I made sure our connection with Quickbooks Online (QBO) was up and running, and that each employee's card was mapped to the proper account in QBO, but still can't figure out how to push those reports without triggering a duplicate export. Any suggestions?