How do I resolve a "Connection could not be completed" error while connecting to QuickBooks Desktop?

Rodgerjensen1
Rodgerjensen1 Expensify Customer Posts: 1 Expensify Newcomer
edited December 2018 in Integrations and API

When I hit Connect to QuickBooks Desktop I get a "connection could not be completed" message and a retry option. I never got a pop up asking which method we use to access Quickbooks. When I hit retry it gives me a pop up with three steps. I have not received and option to launch the sync manager...

Best Answer

  • Brigid  Bello
    Brigid Bello Expensify Team Posts: 77 Expensify Team
    edited March 2020 Answer ✓

    I can help clarify this! If you are seeing a red "The connection could not be completed." banner and have not yet installed the Expensify Sync Manager, you'll want to click Do not connect to QuickBooks Desktop so that you can start the connection process over from the beginning. You can follow the instructions here to reconnect your policy.

    This will allow you to download the Expensify Sync Manager.