Update user's email address

jblantonjblanton Posts: 1Expensify Customer Expensify Newcomer

Is there a way to update a user's email address without deleting their user from our Policy?

Answers

  • Sheena TrepanierSheena Trepanier Posts: 2,059Expensify Success Coach - Admin Expensify Success Coach

    Hi! As an admin you won't have the ability to update a user's email address on their behalf, but they can do it on their own from their Account Settings > Account section > Secondary Logins.

    By adding the new email as a secondary login they'll be able to make it their primary email and remove the old email address. Please feel free to share the link below with your user, it should take them directly to our secondary login help page.

    Secondary Logins

    Cheers!

  • jscarpa_90703jscarpa_90703 Posts: 4Expensify Customer Expensify Newcomer

    Please give admins the ability to update user accounts, such as pictures, email address, etc. This would be the same in every other technology platform we administrate. Your assistance in this matter would be greatly appreciated. Thank you,

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