We’re currently making some incredible improvements to SmartScan! During this time, you may experience delays of up to 24 hours for receipts completing SmartScan. This should be a short-term inconvenience that results in significant improvements to both SmartScan processing times and accuracy going forward. Thank you for your patience and please accept our apologies in advance!
Scheduled Submit Being Turned On Automatically
Curious if anyone else has had issues with the Scheduled Submit setting being turned on for policies despite previously turning it off. We've noticed this a couple of times now and it's frustrating to not have control over our own system. This has also resulted in users having reports created for them, meaning they are now an active user and we are charged for them that month. In our workflows, users who have few expenses are asked to create/submit reports quarterly rather than monthly.
This apparently happens because of the inbox tasks. If a user or admin answers one of these - even by picking manual submit as the answer - it can turn scheduled submit on, which then auto creates reports.
I'm hoping to have other customers chime in if this is causing issues.