Unable to Add Option to Report Field
Our Expensify reports utilize a report field titled 'Customers' to allow users to select from a list of clients/projects for invoicing purposes. For the past two days I have been unable to use 'Add Option' to include two new clients/projects, being prompted with an error message each time that reads 'The given value "" for "externalID" in field "Customers" is invalid'.
This error has been holding up our monthly reporting and invoicing, and online customer support has been absolutely atrocious -- one response in two days, and the responder clearly did not understand the issue at hand before promptly disappearing again. Our account admin and myself are at our wit's end.
What is going on with this error message?