Messaging Support Listing

SAOSBR

Hey guys - i love that you try to help us with a messaging functionality even thought he responses are not as fast as they used to but, one thing that is hard is knowing which message I last left off on because they all just show up in one chat box at the bottom right and they all look the same...without clicking on every single one you cannot tell which one you are trying to review/add more comments to. Can there be a summary listing of all cases open / closed?

Rachael Hopkins

Hi @SAOSBR I'm just doing some tidy-up. As of a month or so ago, you should find that you only have one message thread going forward. The exception will be if other people are cc'd, they will be seen as a 'group' and will have a separate thread!