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How to disable SmartScan?

lcoverstonelcoverstone Posts: 1Expensify Customer Expensify Newcomer
edited August 2018 in Day to Day

how do i turn off automatic smart scan?

Best Answer


  • daniel_iversendaniel_iversen Posts: 1Expensify Customer

    Smart Scanning has failed a whole bunch of times for me recently - it's woefully incorrect at the moment (detects 30$ instead of 300$, 5$ instead of 52$ etc..) so people should probably turn it off. It would be better that it just didn't put a number in if it wasn't 100% sure of the scan rather than taking the closest guess.

  • Sheena TrepanierSheena Trepanier Posts: 2,106Expensify Success Coach - Admin Expensify Team

    @daniel_iversen, thanks for posting and I'm sorry to hear you're having trouble with the SmartScan feature. This functionality focuses heavily on accuracy so we'd like to take a closer look at examples you have of this.

    Since you're already in touch with us via Concierge and sharing the examples there, can you please follow up with us on that thread? This will let us keep the context in a single place and you can share expense examples that you may not want to share publicly in the Community.

    Thanks so much!

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