We've identified an issue with our commercial card automated, background data sync system. The system has temporarily been turned off while we investigate a fix. You can still manually update your expense data by using the Update button in your personal Account Settings > Credit Card Import section.
Updates will be posted to our status page as soon as we have more details.
Check out the new Webinar category here! You'll find:
Expensify approval chain and syncing
Hi there, I recently was added as a second admin to our Expensify account, and we've three problems that we can't resolve:
1. No matter how many times we check the setting so that I don't need to manually approve each manually-entered invoice, it keeps asking that approve each one individually. The first approver has already done this.
2. We've set me up as the second and final approval and reimbursement, but every report keeps getting looped back to the original admin, who is no longer the final approver/reimburser.
3. We can't sync from my computer and log in, only from the first admin's.
All of these problems have cost us a tremendous amount of time, and we need to resolve these problems. We're having difficulties with the time and the level of support we're being offered through Expensify's chat support.
Can you recommend an independent consultant (maybe a former employee?) who can offer us the level of support that we need in order to continue to use this software? We appreciate your help.