Issues after phone update

SKN

My phone (android) updated and now expensify cant do decimal numbers when imputting amounts manually.

Sheena Trepanier

@SKN, thanks for bearing with us while we investigated this. Unfortunately, in this case, we have no way of fixing the issue since it stems from an Android update to your phone's software.

In the meantime, we encourage you to use the Google Keyboard. If possible, please install it from the Play Store and continue to install any updates to your phone software that are released.

Sheena Trepanier

Hi @skn, welcome to the Community and thanks for posting. Can you share with me the type of phone you have, as well as the version number of the Expensify app you're using?

SKN

Hi. I have a Samsung Galaxy and the Expensify version is 8.0.4.8

Rachael Hopkins

Hi @SKN , can you please check your phone settings and check it's using the default keyboard? Or GBoard?

SKN

Hi. Its all set as its suppose. This only happen when the phone updated. I have tried to re install as well. All i have is the numbers, the delte and the return buttons. The only way to post the amount is to do as fx 3 which automaticall become 3.00 and then go back and ise delete button to get rid of tje .00 and enter fx .50. Very cumbersome

Rachael Hopkins

Hmmm. I'd like to get our engineers to take a look at your mobile logs.

Here’s the flow to send us your app logs:

1. Open the Expensify mobile app and connect to a reliable WiFi network
2. Under your user icon in the side menu, tap Account Settings and then "Sync account"
3. Go to the Reports tab and pull down to refresh the list
4. Wait for all the reports to sync with our servers
5. Go to the Expenses tab and pull down to refresh the list
6. Wait for all the expenses to sync with our servers
7. Under your user icon in the side menu, tap Account Settings > Help and Feedback > Ask us anything (in some cases it will just state "Send Feedback") and send us a message that says "Logs for Rachael at Expensify"

Once we have the logs, our engineers should be able to provide some insight into what’s going wrong. Keep me posted if you have any questions about the process!

SKN

Done

Rachael Hopkins

Thank you! If we find anything for general public consumption I'll share it here, otherwise I'll contact you in reply to your message.