We’re currently making some incredible improvements to SmartScan! During this time, you may experience delays of up to 24 hours for receipts completing SmartScan. This should be a short-term inconvenience that results in significant improvements to both SmartScan processing times and accuracy going forward. Thank you for your patience and please accept our apologies in advance!
Never lose track of employee expenses again
One of the most common frustrations we hear from users who approve expense reports relates to what happens when you reject an expense, and why their employees appear to end up with more reports than expected. Most often, it’s something as simple as a coding change or just a missing receipt - but it shouldn’t be a hassle for users to find and fix these.
Previously, when an expense was rejected, it would return to the employee as an Unreported expense that the employee would then need to manually add to a report for submission.
- Add it to the employee’s most recent Open report
- Add a comment to both reports showing the rejection and reason given
- If there isn’t an Open report in their account, Concierge will create a brand new report to hold this expense (and any more that are added by the employee or Concierge)
Still want to reject a whole report rather than individual expenses? No worries - you can learn how to do that here!
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