Users are automatically added to a policy

jessica_k

We have two employees who are being auto added to all of our Expensify policies. We will remove them from the policy, confirm that they are no longer listed and no longer have access, and then poof a day later they're back on the policy. Why is this happening and how do we stop it? I inherited this problem from a prior administrator, so I'm unsure if something was done during set up or if this is just a glitch.

Ben Fitz

Hey @jessica_k! Welcome to the Expensify Community!

I can explain what's happening here! Within your QuickBooks Online connection settings, you have enabled the option to Invite Employees. This 'invitation' occurs every day when Expensify is synced with QuickBooks Online, which brings those two employees into every policy.

You can disable this option under Settings > Policies > Group > [Policy Name] > Connections then click on QuickBooks Online > Configure and go to the Advanced tab.

Let me know if you have any questions!

jessica_k

Thank you!