Overdue bill on account but i never signed up?

matthewmatthew Expensify Customer Posts: 1 Expensify Newcomer
edited August 2018 in Day to Day

Hi

I used the free trial of expensify and found it useful however decided not to sign up to a subscription as I since signed up to a Xero account which covers my needs. I have notifications saying I owe $18 however for using the service however I never opted to have a paying account? Can Expensify please arrange for this to be removed as I would just like to use this for my personal use only and not business.

Many thanks
Matt

Answers

  • Michelle NiemiMichelle Niemi Expensify Team Posts: 71 Expensify Team
    edited August 2018

    Hi @matthew_ I'm sorry for any confusion! Everyone receives a free trial to start, with access to all paid features. Your billing will commence when your free trial expires. You can easily downgrade to a free account.

    Check out this great help doc that details every method of downgrading dependent on your subscription along with information on how to request a refund after your first bill.

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