We have not been able to sync with Quickbooks for the past 4 days. I tried to reset Quickbooks but no luck getting the sync to work. The latest message has been "Could not retrieve data from Quickbooks"
Hi @Mark_Ferchland Welcome to the Expensify Community!
I see this is underway with our support team, and it's quite complex, so I'll update this public thread once we have a resolution!
any update? I am having the same issue for a month. i have reset the connect with sync manager and QB. still getting same error message. I think it is an issue with the customers. When the customer tags were not enabled I did not get an error. Then when I enabled the customer tag in expensify to sync them I get the error and the customer/jobs do not sync from QB. This is hindering our operations. Please help.