We’re currently making some incredible improvements to SmartScan! During this time, you may experience delays of up to 24 hours for receipts completing SmartScan. This should be a short-term inconvenience that results in significant improvements to both SmartScan processing times and accuracy going forward. Thank you for your patience and please accept our apologies in advance!
Expense reports not syncing with QBO
I have numerous reports for which the ACH synced with QBO, but the expense report did not. Is there a way to export the reports that have not yet synced with QBO? Why would the ACH payments sync, but the expense reports not sync. FYI we turned off auto-sync for a few weeks while we made changes to our chart of accounts. I wonder if this is when the reports didn't sync despite the fact that we manually synced them. I see that there is an option called "Sync Reimbursed Reports" which is turned off. Should this feature be turned on? The process was working fine until we turned off auto-sync for this time period.