Connection to QuickBooks Desktop

LexiP Expensify Customer Posts: 21 Expensify Newcomer

I am trying to update my connection to our QuickBooks desktop. (We have to update it weekly to make sure our new jobs from QB are in Expensify. That way when a crew member needs to attach a receipt, the job will be there.) I go into the policy settings, connections, and sync now. I made sure our Admin QuickBooks was open with no dialogue boxes and I refreshed the sync manager. The sync has said it failed 3 times now. The last time it was updated was 11 days ago. Any idea why our connection is not working?

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