I have an employee who is no longer with the company and he has transactions in a closed report that I need to process....how do I gain access to his account and reports?
Was this employee using a company email address? If so, I recommend having your IT department gain access to your old email account and then submit a password reset from the Expensify login page to gain access to the Expensify account.
Once your IT team gains access to the account you will be able to complete the necessary actions, such as complete/send any final transactions/reports or delete account information.
That's exactly what I did and I was able to process the necessary transactions.
Thanks for the information!
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