I'm attempting to connect to NS for the first time (migrating off QB Online) and have followed the instructions for token based authentication but am receiving the same error each time I try to connect.
Hi @caryhammond, welcome to the Community. Would be able to share the error you're receiving as well as which step in the process you are when you receive it?
The error listed is ExpensiError NS0109 (claims I don't have the correct credentials). This is after filling in the token information for NetSuite and hitting continue.
Hi @caryhammond Can you confirm that under the Token role you created, you have permissions for both User Access Tokens and Token Access Management set to full?
Yes, both permissions (User Access and Token Access) set to full and still no connection.
We also established a token for the Full Access role but received the same error.
Thanks @caryhammond! Was the token role added to a user with administrator access?
“No; we have not assigned Admin access to this integration user. We established tokens for an expanded ‘Expensify Integration’ role and the ‘Full Access’ role. We’d prefer to limit access to a custom role. Is there a reason why we should assign Admin access?
It might also be worth pointing out that we are attempting to establish this integration with a generic email address ‘[email protected]’. Could this possibly be an issue? We have seen TBA instructions from other NS partners underscore the need to connect with an active email address.
Any chance we can arrange a quick call to troubleshoot? We really need to get this connection established ASAP. Thanks!”
@caryhammond I'm reaching out to you directly to discuss this since I'm going to need more information. Talk to you soon!
@Nicole Trepanier I am facing a similar issue to Cary and our team has tried similar processes to enable the integration. Did you resolve this issue with Cary? Can you please let us know how the issue was resolved and assist?