What to do when forwarded receipts don't show up in Expenses?

smalek Expensify Customer Posts: 2 Expensify Newcomer

I am having this problem and don't know how to solve it. Even with all the boxes checked (unreported, open, processing, etc) and no date range, the forwarded receipts do not show up. I tried the filters "uncategorized" and "unreported" and still no luck. I send them again and the concierge tells me it's a duplicate. Very frustrating! I looked here and saw the post that explained you should select Documents selected in the Types dropdown, and thought it was the answer, but still no luck. I only ever send from my work email account or my co-pilot personal account.