We’re currently making some incredible improvements to SmartScan! During this time, you may experience delays of up to 24 hours for receipts completing SmartScan. This should be a short-term inconvenience that results in significant improvements to both SmartScan processing times and accuracy going forward. Thank you for your patience and please accept our apologies in advance! 

Emails not showing up in account

brookbrook Posts: 4 Expensify Newcomer

I began experiencing this a few months ago and have been working around it but I'd like to get it resolved. When I forward an email with an attached receipt, it now just bounces right back to me and I get another copy of it in my inbox. The receipt never shows up in my Expensify account to be smart scanned. If I download the receipt from the email, then upload it manually, it works as expected.


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