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How do I find missing receipts and contact Concierge?

trucking_1 Expensify Customer Posts: 1 Expensify Newcomer
edited January 2019 in Day to Day

I scanned several receipts and sent them to Expensify but they do not appear on the expenses. Also, how do I contact concierge?

Best Answer

  • tylerzoll
    tylerzoll Approved! Accountant Posts: 430 Expensify Champion
    edited January 2019 Answer ✓

    One thing that is important that can cause a problem is make sure that you sent the receipts from the email address that is on your Expensify account. To prevent the issue in the future, you can also add more than one email address to your profile.

    Also, double check the Expenses page and be sure to reset your filters. If you have too many filters in place you may be filtering the expense from view.

    You can contact Concierge a few different ways.

    From a web browser:
    1. Click on your User Icon,
    2. Help and Feedback,
    3. Send us a Message,
    4. New Conversation button.

    From the mobile app:
    1. Tap the three bar menu in the top left corner,
    2. Tap your User Icon,
    3. Scroll down and tap Help and Feedback,
    4. Tap Send us a Message,
    5. Tap the New Conversation button.

    Or, send an email to