Been trying to chat with support for a week or so with no luck.
Sheena looks like the way to fix this problem is to enter in a bad email address when you sync!
seems like we have the sandbox problem, but your video doesn't work
please upload it to youtube
Hi @Michael_H, welcome! I took a look at the conversations tied to your email and see you're still actively working with my team on a resolution. I recommend continuing to reply in your current thread with Concierge as the context surrounding your issue and any steps you've tried are all in a single location.
Have a great weekend!