Sync Expensify to Quickbooks Desktop - no pop up

CarmelaBCarmelaB Posts: 8Expensify Customer Expensify Newcomer

Trying to connect Expensify to Quickbooks desktop but I do not see a pop-up Application Certificate in order to choose "Yes, Always allow access even if Quickbooks is not running". Where to go from here?

Answers

  • RachCHopkinsRachCHopkins Posts: 928Expensify Success Coach - Admin Expensify Success Coach

    Hi @CarmelaB

    Can I please get you to:

    A. Remove Expensify Sync Manager from your integrated applications list in QuickBooks Desktop

    B. Try closing out of the Sync Manager completely (you might want to use Task Manager to end the task) and then right click on the Sync Manager icon on your desktop? From there, select "Run as administrator" and then try syncing your policy again.  

    Let me know how you get on!

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