Update: MasterCard has successfully resolved the issue with their commercial card systems. We're awaiting file deliveries now. For more information, please visit our status page.

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Open a closed report from the app.

How do you open a closed report from the app? Also how do you keep reports from closing automatically?

Answers

  • RachCHopkinsRachCHopkins Posts: 811 Expensify Success Coach
    edited January 10

    Hi @Amy123 Welcome to the Expensify Community!

    Two separate answers here:

    1. How do you open a closed report from the app? - In a word, you can't. The mobile app is designed to be an on-the-go expenses tool which works alongside the fully featured web app. You will need to reopen a closed report from a computer.

    2. How do you keep reports from closing automatically? - This is likely related to Scheduled Submit which adds expenses to reports and then submits them (or closes them) automatically. You'll find this setting under the Reports tab in your Policy settings for both yoru Individual and Group policies. NB: it could be set in either place, the Group policy always overrides the Individual settings.

    Let me know if I can help with anything further! :)

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