Update: MasterCard has successfully resolved the issue with their commercial card systems. We're awaiting file deliveries now. For more information, please visit our status page.

Going to SuiteWorld in Las Vegas April 1-4? So are we! While you're there, you can stop by the Expensify booth in the Expo hall to chat about how the current features work, any questions you may have, or discuss what's next for this integration. We look forward to seeing you there!

Quickbooks Online Accounts not Syncing

I just switched from desktop QB to online QB and when I sync, some of the chart of accounts won't sync. Specifically, a long-term asset account, numbered 1805 will not show up in Expensify. It has worked with desktop QB for a long time with no issues.


  • RachCHopkinsRachCHopkins Posts: 811 Expensify Success Coach

    Hi @ChopChopRiceCo Welcome to the Expensify Community!

    Do you get any actual error message, or does it just never show up?

  • No error message, just doesn't show up. I've tried re-syncing. Weird?!

  • Nicole TrepanierNicole Trepanier Posts: 235 Expensify Success Coach

    Hi @ChopChopRiceCo! With QuickBooks Online, specific account types are imported into Expensify for specific purposes (categories, export accounts, etc). Below is a list of account types from QuickBooks and their purposes in Expensify, if they import:

    Expense — Pull in as categories
    Cost of Goods Sold — Pull in as categories
    Other Current Assets — All detail types pull in as categories or Journal Entry export options
    Bank — All detail types pull in as Debit Card and Check export options
    Fixed Assets — All detail types pull in as categories
    Other Assets — Do not import
    Accounts Receivable — Do not import
    Accounts Payable — Vendor Bill or Journal Entry export options
    Credit Card — Credit Card export options
    Other Current Liabilities — All detail types pull in as export options when exporting as a Journal Entry
    Long-Term Liabilities — Do not import
    Accumulated Adjustment — Do not import
    Equity — Do not import
    Income — Do not import
    Other Income — Do not import
    Other Expense — All detail types EXCEPT Exchange Gain or Loss import in as categories; Exchange Gain or Loss does not import

    Let me know if you have any questions!

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