QuickBooks Desktop error: "Could not post data to QuickBooks Desktop. (Global exception caught...)"

cmartin Expensify Customer Posts: 1
edited March 2020 in Day to Day

When trying to export an expense report, I keep getting an error message "Could not post data to QuickBooks Desktop. (Global exception caught while processing data)". When running a sync I get a message that says "could not retrieve data from QuickBooks"
Please help


  • Nicole Trepanier
    Nicole Trepanier Expensify Team Posts: 498 Expensify Team

    @cmartin The best way to troubleshoot QuickBooks Desktop errors is to reach out directly to help@expensify.com. If you open the Expensify Sync Manager, double click the version number in the bottom left corner a window will open containing a log file. If you send this to help@expensify.com, we'll be able to see what error the Expensify Sync Manager is giving us.

    You can also check out this article for some initial troubleshooting steps. Let me know if you have any questions!