Not uploading

I have been using this app on my mobile phone for one year and suddenly it has decided to quit working. I take pictures of the receipts and it never finishes uploading. It all started when the concierge asked me for my first and last name. I am unable to finish as it never stop loading. Please advise.

Answers

  • IsabelaStisserIsabelaStisser Posts: 170 Expensify Success Coach

    Hey @Toolrep, thanks for posting to the Community! ;) Sorry to hear that you're having trouble with your mobile app. May I ask how long does it take for expenses to finish SmartScanning in your account?

    Please note that because SmartScan is optimized for accuracy over speed, times can vary depending on the current system load. When you SmartScan an expense, it can take anywhere from a few minutes to a few hours for the scan to complete.

    If you need to submit your report immediately, you can stop the processing SmartScans and manually enter the details. Click "Fill out the details myself" to enter the expense details.

    If you're experiencing an unusual delay and your receipts are not SmartScanning please reach out to [email protected] and the team will be happy to troubleshoot this further!

    Let me know if you have questions and I will be happy to help!

  • ToolrepToolrep Posts: 2

    After I take a picture of the receipt it says uploading and never quits uploading. I have had it uploading for several days and still nothing.

  • Nicole TrepanierNicole Trepanier Posts: 365 Expensify Success Coach

    @Toolrep If a receipt fails to upload the image should save to your camera roll. Can you check to see if these are saving there? This will tell me if they are failing or hanging. Thanks!

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