Noticed a new logo on the phone app but on the computer, I can see the other accounts that I have access via co-pilot but when I click on them, it logs me out?? Please help!
Hey @Barry_Allen, thanks for posting to the Community and reporting this!
Some of our users are experiencing the same issue when trying to switch to the Copilot mode and my engineers are currently investigating this. I've added your contact information to the list of folks experiencing this issue, so I'll be able to reach out right away as soon as we pin down a fix.
Let me know if you have questions and I will be happy to help!
I'm also having trouble with co-pilot at the moment. It starts to load, but then just stays on my own account.
I'm also having the same problem!
Hi @libbyksnow and @SarahMcB, can you please reach out to [email protected]? The team will be able to help moving forward.
Any other users experiencing the same issue please do the same and we will be happy to help! Thanks!
For transparency: We have released a fix for this behavior and it should no longer happen. If it continues for you, please send us your details by emailing [email protected] as we'll need to perform a deeper investigation that may require sharing confidential information.