Bank account closed

Mingo

My expensify account is linked with a bank account and I got a reimbursement last two week. But today I found that the bank account was already closed...Now where could I find my reimbursement back? Thank you.

Ted Harris

Hi @Mingo - you should always be able to check your reports to see whether the reimbursement has been Confirmed, or if it is still Withdrawing. If the account is now closed but you have reports that are still Withdrawing, these will revert to an Approved state and your Policy Admin will need to reimburse the report again.

Mingo

Hi @Ted Peeters My bank account is closed now and the report is closed. How could I deal with this situation?

Isabela Stisser

Hi @Mingo, thanks for sharing the information! If the reports are listed as Closed you can then reopen them and submit for approval and reimbursement once you have added a new bank account.

Let me know if you have questions and I will be happy to help!