Unable to export data to QuickBooks Desktop due to "Global exception error"

Matthew99 Expensify Customer Posts: 1
edited April 2020 in Day to Day

Hi Expensify has stopped exporting data to Quickbooks giving a global exception error

it also fails when i run the sync now from policies tab.

we recently had to re install quickbooks on the server and i am wondering if some related install files were deleted?


  • Nicole Trepanier
    Nicole Trepanier Expensify Team Posts: 498 Expensify Team

    @Matthew99 If the Expensify Sync Manager is on the same server as your QuickBooks Desktop program it should still work. You may need to disconnect and reconnect within your policy because the permissions may have been reset when you re-installed QuickBooks. If you are still getting an error when connecting, reach out to help@expensify.com with the sync manager logs by double clicking the version number in the bottom left corner.