Credit Card Charges Not Coming Across
I am at the end of the rope and not sure what to do here. We are a small business with about 20 users. We recently switched to a new bank and they were not setup in Expensify. The bank claims that they have done everything on their end and are sending charge data for each card over to Expensify.
In Expensify we can only see a few cards charges but the others aren't working at all. The bank swears everything is fine on their end, and Asana support just keeps saying it isn't their fault through concierge.
As you could imagine, the boss is not happy and has me now investigating switching vendors for expense reports. This is not a situation I want to be in but I don't know what other options I have. The bank is willing to meet with Expensify techs but I can't get Expensify to acknowledge this is a problem. We've been at this for 45 days.
So my question is what would you all suggest I do in this situation to bring the two orgs to the table together?