Why do our corrected receipts for credit card transactions not get picked up as duplicates?

JessLJessL Posts: 8 Expensify Newcomer

We recently rolled out Expensify to our office and are looking for some advice.

If a currency receipt doesn't match with the credit card transaction due to Smartscan picking up the wrong currency/date/amount, our finance team then correct the currency/date/amount but the system doesn't then recognise it as a possible duplicate.

The system picks up duplicates for out-of-pocket currency transactions but not credit card. Does anyone know a way around this?


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