Integration error with QB Online

daveb411 Expensify Customer Posts: 1

ERROR - We tried to create a vendor for, but they were already set up as an employee in QuickBooks.

How do I fix this. The user is a vendor and an employee.

Thanks in advance.


Best Answer

  • Nicole Trepanier
    Nicole Trepanier Expensify Team Posts: 498 Expensify Team
    Answer ✓

    @daveb411 If you already have a vendor and employee record in QuickBooks Online and you receive this error, it means that we aren't able to find the vendor or employee based on the email address of the report submitter. Make sure that both of these records in QuickBooks have an email address that matches the report submitter's email address in Expensify, then try exporting again. Let me know if you have any questions!