Bank of America new link requirement, how to retrieve data when lost after deleting old card link

lindamach3lindamach3 Posts: 1Expensify Customer

I got the notice that all Bank of America cards needed to be relinked by March 20. I did so and there were duplicates on my account. I was then told to delete the old Bank of America Card link.

When I did that, all my expenses linked to that card was deleted. I guess it is because those expenses were not closed and not submitted. The warning was a short sentence and I am a small business using Expensify just to track and categorize expenses for tax purposes, so I guess I didnt offical close or submit the expenses as they were just expenses for myself.

Long story short, can I have support on how to bring my data back from backup of some sort to what it was today? I did the deletion today and have had no luck with the Concierge chat.

I need Tech support to bring my account back to what it was yesterday. Is that possible? There is no phone number to call for tech support!!! HELP!

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