I keep getting "All your accounts have already been added!"

Neil

I am trying to link my personal Citi credit card. I have never linked it to Expensify. When I sign in, it says the account has been added already when it has not been added ever. What can I do to move forward and get the card to link? Thanks.

Sheena Trepanier

Hello @Neil , thanks for posting to the Community!

We do not support troubleshooting banking connection issues in the Community due to the sensitive and private nature of the information we request while doing so. Because of this, we ask that you reach out to [email protected] so we can troubleshoot your issue without putting your information at risk.

You may also want to check out our article in the Community, "When your credit card import isn't working "When your credit card import isn't working", as it offers tips and instructions on how to get the best help for your import issue.

Thanks!