How do I open a report that has already been closed?

I must have accidentally closed a report. I need to reopen and send again to my boss. How do I reopen a report that has already been closed?

Answers

  • Sheena TrepanierSheena Trepanier Posts: 1,796 Expensify Success Coach

    Hi @sbarnes0409, thanks for posting!

    If you're submitting reports on a company policy and the report is Closed, two things may have happened.

    1. The policy you're submitting on has a Submit and Close approval workflow. In this case reports are automatically closed upon submission and only a policy admin can reopen the report.
    2. You submitted the report on your personal policy rather than the company policy. If this is the case you can click on the report from your Reports page and use the Reopen button at the top of the report.

    If there is no reopen button, then a policy admin needs to reopen it for you. Do you see a reopen button at the top of your report when viewing it from a web browser?

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