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Is it Possible to Disable Concierge Audit for Control-level Accounts?
Apparently, now, for those of us at the Control level, it is impossible to disable SmartScan.
This is a huge problem for us, and will be a deal-breaker if it is not fixed.
SmartScan *actively hurts* our ability to use Expensify. I am not sure why Expensify has decided to force it on users, but it has problems that render it useless for us:
* For receipts in USD, it is barely 50% accurate, and we have other things to do with our time than engage receipt-by-receipt with Expensify to fix their product.
* For receipts not in USD, it is 100% inaccurate, since it cannot (and can't) correctly parse the foreign currency. When we take a trip with four different currencies, we don't reimburse in four different currencies; we reimburse in USD, and the exchange rate can vary receipt-to-receipt.
Without SmartScan, we just upload our receipts (usually in batch, from a desktop), and it's obvious which ones haven't been completed. We just go through, enter the info (including converting to USD as appropriate), and we're done.
With SmartScan, we suddenly have to play a videogame. Which ones are right? Which ones aren't? Can we get SmartScan stopped in time? We have to go from simply entering our data to auditing the computer, which is far more work.
And in any event, why are we even having this discussion? Just give us a switch, as you always have in the past, to turn off SmartScan.
Thus: How does an account manager and Policy Admin, at the Control level, turn off SmartScan for their users?