Synchronizing QuickBooks Desktop

shift_kenshift_ken Posts: 11Expensify Customer Expensify Newcomer

Hi there,

I have a new employee that started last month and I just added him as a Vendor. Every time I use the QBD sync - it gets stuck at "Importing Chart of Accounts" for an annoyingly long time.

Is there a way for us to control what Expensify chooses to sync? The only items that we change on a recurring basis is probably vendors and seems a bit of an overkill to have it sync the COA every time I add a new employee to our policy.

Thanks!

Answers

  • Nicole TrepanierNicole Trepanier Posts: 586Expensify Success Coach - Admin Expensify Success Coach

    @shift_ken Unfortunately, the COA is the only part that is required to fully sync each time you sync the policy. I've already spoken to the engineers who created this about how long the COA can take but was told there is absolutely nothing we can do to change this. Does the sync eventually complete or are you seeing any errors?

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