When did you stop providing any support and start arbitrarily changing pricing plans?

stephen_brennanstephen_brennan Posts: 1
edited July 5 in Expensify news

I have been a relatively happy Expensify customer. My last credit card bill showed a 200% increase in the price I am automatically being billed. I don't think I have changed anything in my settings, and my plans show an individual subscription. I wouldn't be so worried, except no one replies to my support chat questions. Can someone please help me or do I need to cancel my subscription and count Expensify as another failed SaaS now keeping the lights on by slamming customer bills?

Answers

  • RachCHopkinsRachCHopkins Posts: 870 Expensify Success Coach

    Hi @stephen_brennan Welcome to the Expensify Community!

    We're experiencing super high volume at the moment for some reason, so our support team (me included) will get back to you as soon as we can.

    If there is an error we'll arrange a refund or a credit - not to worry! And we'll work out what has happened.

    Sorry for the delay, for some unknown reason it's madness at the moment!

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