API failing to read data
We have been using Expensify API to create and export files to our accounting system for three years now and just ran into a new problem. Below is the info I received back from our consultant. We are a small company and don't have in house programmers and Expensify will not support API questions. I'm sure they could help in a matter of minutes but they refuse to. They told me to go to the user community so here I am hoping to find help here because the Expensify support will not assist. If we can't find an answer we'll just have to key reports manually, which is tough because we have gone from 30 users to about 150 and still growing.
Info from our programmer consultant:
"I’m not seeing a corporate policy file at all for 7/12, only an operations policy file. Tracing the log I see an entry for a lack of response from Expensify, but operations policy did return a result as normal. I don’t have a complete understanding of the Expensify API, so I’m not sure what this log entry actually means, but it is not marked as an error:
“No response for department : Corporate, and policyID : 70D40C0319141A13.”
Any help would be appreciated. Is there an error log or something within the API? he could not find one. One of our policies is generating an export file but the other is not.