Our distance feature is getting an upgrade!
You asked, we listened. We’re very excited to announce two updates to our Distance feature - multiple mileage rates in a single policy is live today and VAT tracking on distance expenses is coming soon.
Tell me what’s new!
Previously, in the Distance section of a policy, companies could only add a single distance rate. Now, companies can add and reimburse employees in as many rates as they need! When creating expenses, employees just select the correct rate and future expenses will automatically populate with the selected rate.
How can I configure this?
Just head to Settings > Policies > [policy name] > Expenses > Distance. You’ll see your current default rate there and by clicking on “Add Mileage Rate” you can add a new rate. You can also disable a rate by toggling it off, which will prevent new expenses being created with it!
Have a look at our Mileage help article to check out this change in more detail.
PS: We’ll let you know through another product update post once VAT tracking on distance expenses is ready to go live. In the meantime, enjoy multiple mileage rates in a single policy!
Comments
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The rate also changes in Canada after the first 5,000km
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Sheena Trepanier Expensify Team, Approved! Accountant, Expensify Student Ambassador Posts: 1,362 Expensify TeamThanks for the heads up @Wordna! It's very helpful to have this information and I appreciate you taking the time to share it with us.
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This is great news, is there a limit on the number of mileage rates you can add?
Craig
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Sheena Trepanier Expensify Team, Approved! Accountant, Expensify Student Ambassador Posts: 1,362 Expensify Team
Hi @cparsons, great question! I'm checking on a hard limit that I can share with you and once I know for sure I'll follow up.
In the meantime, I created a test policy and made roughly 30 rates without issue and can continue to make more. This makes me think the limit is really high and unlikely to be hit, but just in case there is a limit I'll share it when I learn it.
Cheers!
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Sheena Trepanier Expensify Team, Approved! Accountant, Expensify Student Ambassador Posts: 1,362 Expensify Team
@cparsons, just an update that there is a limit but it's so astronomically high that the likelihood of hitting it is beyond slim. In other words, create as many as you like or need and we'll have your back!
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Many thanks, I think we need a total of about 5, so sounds good.
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Sophie_Pinto Expensify Customer, Expensify Team, Expensify Student Ambassador Posts: 133 Expensify TeamWonderful! Let us know if you have any more questions 😊
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We are experiencing a small bug with the multiple mileage rates, it isnt applying the default codes setup under expense rules by user (Tag Level coding), I think it may be that the drop down menu of mileage rates that is affecting this.
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Sophie_Pinto Expensify Customer, Expensify Team, Expensify Student Ambassador Posts: 133 Expensify Team
All right @cparsons, I'm going to need you to write into [email protected] (if you haven't already) so that we can do some deeper troubleshooting and resolve your issue there!
Let me know how you get on 😊
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i can't seem to set the rate to 0.00, lowest is 0.01
as i have a company fuel card i want to have a 0 rate for company miles and a rate for private
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Rachael Hopkins Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 904 Expensify TeamHi @BuzzmanUK Welcome to the Expensify Community!
So essentially you want to track mileage rather than use create an 'expense' per se?
I wonder if this would be a good one to raise as an Idea? We do have this one re automatic mileage tracking but it doesn't really address a $0 rate.
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Just wanted to chime in that some of my policies users are experiencing issues with expense rules not generating from mileage as well.
I just tested it myself and it isn't working for me either.
Aside from just the issues with the expense rules, I wanted to add that it is a teeny nuisance to now have to select 'default rate' from the drop down every time a mileage expense is added. I wish that if there were only one default rate, that it'd automatically apply that. OR alternatively, if there were multiple rates, to allow one to prefill by default (and allow the user to toggle/change if needed).
When it comes to an expense type like mileage where many of my users have daily items, it is quite aggravating for them to have yet another item to select to complete their expenses.
Hope you all can implement a fix soon.
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Hi @Julia! If you are having trouble with your mileage expenses make sure to reach out to [email protected] to troubleshoot. If we determine it's related to one of the open issues we are working on, we'll add your information so we can notify you once it's complete.
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@Nicole Trepanier @Sheena Trepanier @Flavia Faria @Sophie Pinto-Raetz
Hi Expensify team,
Any updates on the mileage issue? It has been about 5 months and my users are barely limping along without the rule. It is creating a lot of frustration and lost productivity.
Please let me know an actual time frame when my users can expect a fix.
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Jason Li Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 231 Expensify TeamHi @Julia - I'm sorry to hear that! Would you mind writing into [email protected]? We can look into this for you.
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Hi @jasonli. I’ve already written into concierge, multiple times. So have any of my end users.
I keep being redirected in circles, or people say they’ll look into it with zero feedback or follow up unless we personally revisit it and nag away. So here I am. Revisiting this topic for probably the 10th time, and nagging away out of pure frustration.
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Sophie_Pinto Expensify Customer, Expensify Team, Expensify Student Ambassador Posts: 133 Expensify Team
Hey @Julia - reaching out on-behalf of Jason, he as added you to our internal tracking ticket for this...so we are aware of the issue but because we only have one clear example of this happening, it makes the troubleshooting process challenging. So while I agree with you that this should be fixed, it also doesn't seem to be a particularly wide-spread issue that is affecting a lot of users so the more instances we can record of this happening, the more evidence we can go to the engineers with to bump the priority!
I've checked our conversation history with you and I can't see anything in the recent year where we've discussed this, so if you can point me to a specific user(s) and outline how you are using the expense rules (cparsons above included a really helpful video) and where the error is occurring, that would be super helpful. You might want to refer to this comment in the community and mention that the internal ID is #110777 if you want us to add cases from your users.
I am sorry for this frustration, ideally we'd be having Expensify working smoothly all the time so thank you for holding out in this particular case while we keep looking into it!
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Here is some documentation from one of my users, @element6, reporting the issue...
Many of my other users have reached out to Expensify concierge about this. I have personally reached out to Concierge from our admin login (expenses@ + our domain.com) .
Am I correct in understanding that Expensify will only fix known issues if the affected user base is large enough? I can understand having to prioritize issues to be fixed with more time sensitive ones when there are many impacted, but this has been a known issue since August.
I find it unacceptable that it can't be resolved in half a year. It is affecting over 300 of my users.
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Expensify; Above is a link my original post.
It blows my mind that your developers knowingly removed a perfectly working feature and can't seem to figure out how to copy and paste the code back in after well over 6 months of complaints.
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I also want to take a second to address the lack of a customer facing ticket tracking system like zendesk or request tracker being your Achilles heel here.
Using a community forum as a bug tracker doesn't work. The software you are using, Vanilla Forums, wasn't designed to be used as a bug tracker either. Not to mention that you've crippled it by locking users down by preventing us from editing posts and unmarking an answer once one is selected, even if it was clearly a mistake.
Your devs are clearly aware of these shortcomings, because they sure don't use the forum. Even the public facing repos your company has on GitHub are utilizing the issues and commits system on there and it seems to be working just fine.
As a user, this looks to me like a distraction, created to avoid having to interact with your customers and address issues appropriately. I certainly hope you take this onboard, but I wouldn't put any money on it. Most likely to come back and see this post "flagged" as "spam" 😂
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Cheryl Walsh Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 107 Expensify TeamHi @element6, thanks for your feedback. We don't actually use the community platform as a bug tracker or a means to avoid interacting with customers, quite the opposite! This is a place where many of our users can connect, offer advice, share feedback and help us improve our product. We listen to our customer's feedback and try our best to accommodate if/when we can. With over 8,000,000 users, it can be hard to keep everyone happy, but we try! Thanks for your comments- we will not be flagging this post as spam!
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"We don't actually use the community platform as a bug tracker or a means to avoid interacting with customers, quite the opposite!"
Thanks @Cheryl_W, that's a huge relief!
Since you aren't using the community platform as a bug tracker, can you please provide us all with a link to the bug tracker so we can properly report and track bugs?
Using a repurposed discussion forum to try to report and keep track of broken features would have created a situation where concerns, issues, and bugs aren't accurately tracked or appropriately responded to, so I'm glad to hear Expensify isn't doing this to their customers. That would make it far too easy for issues to be ignored and forgotten about by creating an illusion that the Expensify team has acknowledged a problem and given an open ended/pointless reply such as "Thanks for the feedback" Instead of actually doing something.
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Hi @element6 ,
The best way to report any bugs or issues you are experiencing while using Expensify is to write into [email protected] from your account. You can also check our status page for known issues and subscribe to updates there.
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Why bother mentioning the status page in this context?
Server/service status and uptime has nothing to do with a software issue or broken feature within the software.
[email protected] is an email address. Thanks.
Still waiting for that link to your bug/issue tracker.
