Credit card posting date vs transaction date

SchrodingerSchrodinger Posts: 3Expensify Customer Expensify Newcomer

Anyone else having issues reconciling with their card statement each month due to the fact the Expensify imports the transaction date vs. the posting date? We can't reconcile our GL account in Netsuite because what we are paying our corporate card on our monthly statement doesn't match what Expensify has exported into Netsuite? I can't imagine we are the only ones with this issue??

Answers

  • Nicole TrepanierNicole Trepanier Posts: 566Expensify Success Coach - Admin Expensify Success Coach

    Hi @Schrodinger! I do see that you have an open thread with concierge and that an engineering request has been created to see if we can get this fixed for you. One thing that may be helpful to speed things along is if you send the web services usage log from NS to concierge on the thread.

    You would need to attempt to export a report to retrieve them. Instructions can be found below:

    • Try exporting the report again.
    • In NS, global search for "Web Services Usage Log"
    • Search for the Record Type {journalEntry OR expenseReport OR vendorBill} and for the Add action
    • For the most recent one, click on the two view links under Request and Response : these are the two xml files we need.
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