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Expenses were not reimbursed due to deposit account number being wrong

ClaytonClayton Posts: 1Expensify Customer

It says my account was reimbursed but I am not seeing the funds in my account - I noticed the account number was wrong. How do I get these funds to go to the appropriate account?


  • Sophie Pinto-RaetzSophie Pinto-Raetz Posts: 73Expensify Customer, Expensify Team Expensify Team

    Hey @Clayton, this doesn't sound ideal! Can you please write into [email protected] so that we can double-check this with our Ops team?

    For context, if the account number doesn't connect to an active account, then the reimbursement will fail or is cancel and the report will return to an Approved state. The original reimbursement should return to the withdrawal account within 3 to 5 business days of the failed deposit.

    In this case, you'll need to reach out to your Policy Admin to reinitiate the reimbursement of this report!

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