Issue with Exporting to QB Desktop after the Sync Manager Update
Hi- Anyone having issues with exporting reports after the sync manager upgrade last week? I keep getting an error message that things arent mapping to my QB but I didnt change any of my categories or settings in expensify. I have already installed the new synch manager and re- connected the connection to qb!
Answers
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Hi @mbarrientos! Can you tell me what error message you're receiving?
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Hi!
Could not post data to QuickBooks Desktop. (Error info: credit charge not entered for -- Detail=The "billable status" field has an invalid value "NotBillable". QuickBooks error message: Target is not reimbursable., Status=3210, Code=Error)
Ive already installed the new sync manager and re-connected the connection in QB under preferences . I have a ticket with support from yesterday but the lag time on the back and forth with support takes so long its holding up our month end process. Was hoping someone else who had experienced the issue and resolved could offer advice!
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Thanks for that @mbarrientos! This is a known issue and we are working to fix it right now. If you reach out to [email protected] with this error message, you'll be added to the ticket so we can let you know as soon as it's resolved directly. I'll also update this thread.
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Hello. Any insight into when this error might be resolved? I'm experiencing the same thing and have e-mailed the concierge.
Thanks!
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@anthonyalvino & @mbarrientos We released a fix! Let me know if you still have trouble exporting.
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Thanks!
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You're very welcome @mbarrientos!
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I reported problems with the Sync Manager on September 3rd, and here on September 25th I'm being told that it's still not fixed. I haven't been able to upload expense reports in all this time and now have over 50 reports outstanding. The instructions I was given by the Concierge to upload the reports indirectly don't pertain to the desktop version of Quickbooks I use via an RDA, and apparently there's no alternate. Although I've appreciated the many apologies for the inconvenience and the assurances that a fix is coming, it's still been grossly too long to leave customers in the lurch. I'm paying for a site that doesn't deliver a product, and hasn't for THREE WEEKS.
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Hi @aMind_Admin03. Can you tell me a little more about the error you are receiving. We just released a new version of the sync manager and I'd be happy to take a look at your logs to see what I can do to help.
