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FAQ: Can I disable SmartScan?
For users on Track, Submit and Collect policies, you can disable SmartScan in your account settings.
- Log into your account using your preferred web browser,
- Head to your Settings > Your Account > Preferences > SmartScanning page,
- Click the green toggle to disable the feature.
Please note: SmartScan is enabled for all Control plan policies to facilitate the Concierge Receipt Audit feature. You cannot disable SmartScan when defaulted to a Control policy.