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FAQ: Why is SmartScan taking a long time?

Katie OswaltKatie Oswalt Expensify Success Coach - Admin Posts: 154 Expensify Team

Robots can guess quickly, but often they get it wrong the first time. Because our bots like to get it right, they need a bit of extra time to do that. So, when you SmartScan an expense, it can take anywhere from a few minutes to a few hours for your scan to complete, depending on the receipt quality and overall SmartScan volume at that time. If we still don't trust the bot, we have someone on our team check it with their real human eyes.

As long as you still see the word SmartScanning on the receipt, it will eventually complete. Pro tip: if your expense still says "Checking", it hasn't hit our servers yet, so make sure to look out for "SmartScanning"! Make sure to check your internet connection if you don't see that within a few

During periods of high receipt volume, there may be delays. You can also check out the status page for any updates on SmartScan downtime. If you feel that there might be something wrong, don't hesitate to reach out to [email protected]

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