FAQ: SmartScanned receipts and credit card's currency are different. Will they still match?

Isabela Stisser

Yep! As long as the currency is clear, SmartScan is smart enough to convert to the proper currency (indicated by your policy or your account settings) and merge with the incoming credit card transaction.

Mike_Lynch

Hi, I'm not seeing this in action. Credit card feed translates to $XX dollars and the receipt translates to $YY dollars. In practice, these 2 transactions don't match, because the amounts are different.

The way I read this post, they should match. Is there a setting to push a "fuzzy match" or something similar?

Thanks

Christina Dobryzynski

Welcome to the ExpensifyCommunity, @Mike_Lynch! I'm more than happy to look into this for you!

SmartScan should merge expenses in different currencies as long as the converted rates are within +/- 5%. If the currencies are the same, then the amounts must be an exact match to merge.

If you've encountered a situation where a cash expense (i.e., SmartScanned receipt) has not merged with a company card expense, I first recommend checking out this support article for some general troubleshooting steps.

If none of those apply, will you please reach out to me in an email sent to [email protected] with the details of these two expenses so I can take a peek?

Thank you!